Oakness is a trading name of Houzz Living Ltd. We do not store credit card details nor do we share customer details with any 3rd parties.
When you register with us we need to know your name, postal address and email address.
We gather this information to allow us to communicate with you about our products and promotions.
In order to purchase on the website, we need to know your name, postal address, email address, telephone number, and, if you are paying by card, your debit or credit card number and expiry date.
We gather this information to allow us to process your order and to provide you with the best possible service. The relevant information is then used by us, our agents and sub-contractors to authenticate your identity, to validate your debit or credit card, to authorise the transaction and to communicate with you on any matter relating to the provision of the service in general. You specifically authorise us to transmit information to or to obtain information about you from third parties for these purposes.
If any of the information that you have provided to us changes, for example if you change your email address or if you wish to cancel your registration, please let us know the correct details by contacting us by phone or email.
We may wish to provide you with information about special features of our website or any other service or products we think may be of interest to you. If you would rather not receive this information, please contact us.
Anybody who contacts the Oakness website or Oakness does so at their own discretion and therefore provide any personal details at their own risk. All personal information received by Oakness is kept private and stored securely until such as time as it is no longer required, as detailed in the Data Protection Act 1998.
The Oakness website complies to all UK national laws and requirements for user privacy. We are committed to protecting the privacy of our website users throughout their time visiting the Oakness website.
All personal details relating to subscriptions are held securely and in accordance with the Data Protection Act 1998. No personal details are passed on to third parties or shared with companies / people outside of Oakness.
If you do not want your personal computer to accept cookies or want to delete any cookies that are already on your personal computer, please refer to the instructions for your file management software to locate the file or directory that stores cookies in order to delete them or to disable your personal computer from accepting them.
Other cookies may be stored to your computer’s hard drive by external vendors when this website uses referral programs, sponsored links or adverts. Such cookies are used for conversion and referral tracking and typically expire after 30 days, though some may take longer. No personal information is stored, saved or collected.
Every effort has been made to ensure that our email submission process is safe and secure. However users contacting us by email must be advised that they do so at their own risk.
Information submitted to Oakness by email is used to answer queries, to subscribe users to our email newsletter programme if appropriate, and to contact you with relevant information. However we ask for users’ permission when submitting any form to email process. Permission is also required where you the consumer have previously purchased from or enquired about purchasing from the company a product or service that the email newsletter relates to. Oakness respects your user rights with regard to email marketing material. Your details are not passed on to any third parties.
The Oakness website operates an email newsletter program, informing subscribers about products and services supplied by Oakness. Users subscribe at their own discretion through an online automated process. Some subscriptions may be manually processed after prior written agreement with the user.
Communication, engagement and actions taken by Oakness through external social media platforms are subject to the terms and conditions as well as the privacy policies held with each individual social media platform respectively.
Users are advised to use social media platforms wisely and communicate / engage upon them with due care and caution in regard to their own privacy and personal details. Oakness will never ask customers for personal or sensitive information via social media platforms. If users wish to discuss privacy sensitive details, they are advised to contact Oakness through primary communication channels such as by telephone or email.
The Oakness website may use social sharing buttons to help share web content directly from web pages to the social media platform in question. Users are advised before using such social sharing buttons that they do so at their own discretion. Please note that social media platforms may track and save requests to share a web page through your social media platform account.