Items delivered by courier will be left in a safe location where available. If there is not a safe place to leave your items the courier will leave a calling card to enable you to rearrange your delivery. For all other items you will need to e-mail our online team to organise a re-delivery. This will incur a delivery charge that must be paid in full before the re-delivery can take place. Please see theTerms and Conditions of Sale for furniture orders for more details.
Home accessory and smaller items are delivered separately from furniture or large items. If you have placed an order containing large and small items, it is normal to receive your items in two deliveries. If you ordered more than one large item, they’ll be delivered together when both items are in stock. If you have a question or haven’t received all the packs for your furniture, please e-mail us, and we will be happy to assist.
If your order arrives damaged and you notice immediately, please write this on the delivery note that you will be asked to sign by our home delivery partners. You should then contact our online service team within 24 hours of receipt of your order.
If you have received an incorrect item and did not notice the error before the home delivery team left your property, you should contact our online service team on 0333 332 1767.
Items are shipped by size and you may receive separate deliveries for mixed orders. In most cases, home accessory items will ship together and larger deliveries will ship together. For orders with multiple items, the expected delivery time will become that of the item with the longest delivery estimate.
It can be delayed in most circumstances simply call our online customer service team via e-mail.